How do I get a request out of closed status, and back to active/approved.

[gbjorn]

I closed an approved request, by accident/poor terminology of the tool.    How can I open it again?    There doesn't seem to be a facility for doing this.    

[KevinD · Accepted solution]

@gbjorn once closed the Request cannot be reopened. You will need to create a new one. Your company has turned off the option to allow Processors to reopen closed requests. I don't know why they did, I can just see the setting is not enabled.

I did notice that you are able to submit reports without Requests attached, so is this a matter of someone requiring you attach this request?

[gbjorn]

Thanks Kevin