Feedback request: Help us help new users!

[Camilla10]

In order to get ahead of potential roadblocks or frustrations to help new users, we want to know…what are some problems you’re facing/came across in your first ~6 months of using Concur Expense? (ex: getting an error message when trying to submit a report, trouble resetting your password, issues with pending card transactions, etc.).

[NTS]

Hi @Camilla10 

Some feedback that I have from my users.

Expense users:

• Software bugs (version upgrades).
• Missing functionalities in mobile
  • combine and separate button.
  • move expenses from one report to another.
  • data don't copy from original to itemization (Transaction date, Receipt status,…)
• Expenseit
  • wrong date recognition.
  • wrong currency recognition.
  • wrong vendor name recognition
  • wrong merchant tax id recognition
• CC transactions
  • not intuitive
  • some times expense and cc transaction don't combine automatically.

Processor users:

• Audit Rules Visibility, impossibility to create specific rules only for Traveler/User or Approvers.
• Process reports
  • Check receipt image not user friendly, it would be better to have the capability to split the screen in three parts: Expenses List - Expense Details - Receipt.
  • Expense List “Grouped by” option could be fine to have an Amount total in each group.

Regards

[Camilla10]

Thank you very much for this detailed response!

[NTS]

Hello @Camilla10 

Another one;

Expense users:

• Default payment type by user.

Regards

[clverre1]

I cannot get logged on; every time it tells me my password is incorrect; sends me a reset which I do then when I try the new password it doesn't work either!   Cheryl Verrette/id clverre1