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svecmj
Occasional Member - Level 1

Comments not pushing through

Hello,

 

Exceptions are being generated for hotel transactions.  The exception states that there is no corresponding reservation and that a detailed comment is needed.  First, Concur was used for these hotel reservations; second, when comments are added in the transaction as required, they are not pushing through.  This has happened to three users in my group.  I have screen shot proof of the issue. Any suggestions?

 

Thx, Mike Svec

Field Mgr

US TAM Operations

2 REPLIES 2
MSTEEN
Super User
Super User

Is there an audit rule on your company that triggers this exception? Are the travel itineraries matching with the card on the expense side?

Maria Steen
KevinD
Community Manager
Community Manager

@svecmj is this still an issue? If so, please private message me one of the names (first and last) this is happening to. To send me a private message, click on my username (KevinD). You should see a blue Message button.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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