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Cw1
Occasional Member - Level 1

Cannot login to Concur Mobile App

I've been able to access the Concur website but unable to get onto the mobile app. I have tried to reset my password and pin on the website. I've also deleted and reloaded the app. Anyone have an idea that might help me be able to use the app again?

23 REPLIES 23
AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 ,

Good day.

When you try to login to the app. What error message are you getting?

I am thinking that you have already been locked out from your Concur mobile account.

If you can kindly send me via email your loginID?

 

Regards,

AnnaDizo

 

Cw1
Occasional Member - Level 1

Hi Anna, 

 

I have attached a pic of the error message. My username is Courtney.wilson@acutus.com

A6B6C0EC-0F75-4CDA-855F-114774D724AB.jpeg

 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 ,

Yes, this error denotes that you have been locked out on your Concur account in the app. If you would permit, I can do a remote wipe from my end to reset your mobile PIN, would that be okay?

 

I will provide another instruction after.

 

Regards,

Anna

SAP Concur Support

Cw1
Occasional Member - Level 1

Yes that is fine. Please let me know what I need to do after you reset it. 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 

Thank you.

I have reset your PIN. Kindly login to your account on Concur web. Go to your Profile >> Concur Mobile Registration page - you will see an option to create a new PIN. Create a new one and save and try logging in to the app using your new PIN.

 

Let me know the result.

 

Regards,

AnnaDizo

Cw1
Occasional Member - Level 1

That worked! Thank you. Do you know how it might have gotten locked? I usually stay logged in on my phone but I've had this happen a couple of times where it logs me out and I can't get back in. 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 ,

Nice to hear that it is now working!

Normally, this issue happens when User incorrectly enter a PIN many times causing the User to be locked out from their account in Concur mobile.

Regards,

AnnaDizo

SAP Concur Support

Oscar8433
Occasional Member - Level 1

Hello AnnaDizo,

 

I am having the exact same issue. Is there any way you can help me also? I haven't been able to log in and get the same prompt message as of today. Any help would be much appreciated!

 

Thank you! 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Oscar8433 ,

Glad to be of assistance!

If you can kindly email me also your Login ID and permission to reset/remote wipe your mobile PIN so you can create a new one?

 

Regards,

Anna

SAP Concur Support

Oscar8433
Occasional Member - Level 1

Hi AnnaDizo,

 

Thank you for reaching out. Yes you have permission, my login is Oscar.cornejo@lensar.com

 

Thnk you again for your help.

 

 

 

 

Oscar8433
Occasional Member - Level 1

Hi Anna,

 

Please disregard, issue was resolved! Thank you! 

Cw1
Occasional Member - Level 1

Hi this has happened again. Can you reset my mobile pin?

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 

 

Good day!

I checked and see that you have been locked out from your account:

September 3rd 2020, 01:19:52.740 

/Mobile/MobileSession/PPloginV4

Locked-Password

Concur Mobile - Corporate/9.83.1.2008241136 (Apple; iPhone; iOS 13.6.1)

 

I have reset you PIN. Kindly log on to your Concur account on web. Go to Profile Settings >> Concur Mobile Registration. On this page, you can create a new PIN and use it to login again to the app.

 

Regards,

AnnaDizo

Cw1
Occasional Member - Level 1

Thank you SO much! 

Cw1
Occasional Member - Level 1

Hi, 

Do you mind checking my account to see if I'm logged out of mobile again? 

thank you!

 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 ,

Good day.

Apologies for the delay.

 

Just to confirm, are you asking if you were locked out or logged out from the app?

Can you share more details, are you still having issue logging in?

 

Please advise

 

Regards,

AnnaDizo

Cw1
Occasional Member - Level 1

I can't login to the app. I can login to the browser. 

Cw1
Occasional Member - Level 1

It will not let me log into mobile but it will on the browser. 

AnnaDizo
SAP Concur Employee
SAP Concur Employee

Hi @Cw1 

 

Good day.

 

I am checking your logs and see some mobile activitied from you today. Kindly confirm if you are able to login to the Concur app?

 

Thank you,

AnnaDizo

Cw1
Occasional Member - Level 1

It did start working again! Thank you for looking into it.