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HowardF
Occasional Member - Level 1

The Concur Android app takes blurred images with mobile device camera

Hi 
Our organization started using Concur for expenses this month and I have installed the Android app on my Samsung S6.

Problem: I have enabled use of the phone's camera in the app but it will not focus. When I aim and frame the receipt it is fine until I use the capture button at which point the focus immediately goes blurred and I get a pop-up message advising as such, inviting me to re-take. No matter how many times I try, the result is the same.

I have tried uninstalling and reinstalling with the same result upon re-use.

Can you assist please.

1 Solution

Accepted Solutions
HowardF
Occasional Member - Level 1

Re: The Concur Android app takes blurred images with mobile device camera

My apologies - I just re-tested, version 9.64.1 must have been applied after I reported the blurred photo issue - it now works beautifully... thank you for the upgrade/fix!

6 Replies
Kathy_McAuliffe
Occasional Member - Level 1

Re: The Concur Android app takes blurred images with mobile device camera

We are having the same issue.  It was working fine for a while and in the last month or so has gone to blurry pics and inaccurate information.  I tested it today with one of our users who has been complaining and saw it first hand.  I went to the play store to see if there was an upgrade he hadn't applied (this man is not tech savvy), and got an error trying to install the update.  Error read "SAP Concur can't be installed.  Try again, and if the problem continues, get help troubleshooting (which get help troubleshooting was a hyperlink) Error Code:  910"

I have not had a chance to click the hyperlink as he had to run off to a meeting with his phone.  I personally use Apple and just did a receipt for my lunch and it uploaded perfectly, even with a receipt that the vendor's ink roll was starting to run short on so the quality of the actual receipt was crap. 

Highlighted
SAP Concur Employee
SAP Concur Employee

Re: The Concur Android app takes blurred images with mobile device camera

Hi @Kathy_McAuliffe  @HowardF ,

Good day.

The issue on blurred images for Samsung S6 should be resolved on the current 9.64.1 Concur app version on Android. Kindly update Concur app on your devices to this new version and test again. Please provide feedback in case issue persist.

Regards,

Anna Dizo

HowardF
Occasional Member - Level 1

Re: The Concur Android app takes blurred images with mobile device camera

Hi @

HowardF
Occasional Member - Level 1

Re: The Concur Android app takes blurred images with mobile device camera

My apologies - I just re-tested, version 9.64.1 must have been applied after I reported the blurred photo issue - it now works beautifully... thank you for the upgrade/fix!

kendclark
New Member - Level 2

Re: The Concur Android app takes blurred images with mobile device camera

I still have this problem, I am on version 9.65.2 and Android system is up to date.  I have a Note5.

Community Manager
Community Manager

Re: The Concur Android app takes blurred images with mobile device camera

Hi @kendclark,

Thanks for posting!

If the solution above is not working I would suggest you create a support ticket for this issue. You can do so through your company's authorized support contact or the User Support Desk.

Hope this helps! 

Best,
Ashley Bragg
SAP Concur - Community Manager