How do you handle this? Do you have a specific expense category for this OR some other method for users to report fraudulent charges? If no specific expense category, do you have a tracking mechanism to ensure that credits are received? Are receipts required?
This question comes from our LinkedIn group.
The SAP Concur LinkedIn Client User Group is an administrator-only group that is dedicated to having peer-to-peer dialogues that are similar to what you find here in Community. It is an established group of people that we are planning to move over to Community entirely. In the meantime, we are pulling over interesting conversation threads from the LinkedIn into Community, and vice-versa.
Yes, we have a Fraud expense type to track such issues. it requires an attachment to where the employee notes what action they have taken (e.g. called credit card company to cancel card, etc).
I'm curious too how you are recommending employees handle fraud charges on their credit cards that post to their Concur account.
If they don't code them, they linger on their account until they receive the credit that they can net the expense with. Is there a better solution?
Can you explain what you do here? You create a "Fraud" expense type (as a receivable?), and that's where employees classify their fraud expense? Then when the credit comes in upon resolution of the investigation, they just post the credit to the same expense account to offset the original amount?