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ddejesusortiz
Occasional Member - Level 2

Experience with ExpenseIt Functionality in Concur Mobile App

Several of my users have reported that when they attempt to update the receipt type on a receipt that has already been processed, the updates do not save. They also indicated that the expenses are defaulting to the wrong expense type, whereas they did not experience this with standalone ExpenseIt app.

Is anyone else experiencing these issues? If so, what steps did you take to remedy it?

 
1 Reply
Beth-J
Occasional Member - Level 1

Re: Experience with ExpenseIt Functionality in Concur Mobile App

We do not use the receipt types, so I'm no help there. However, we have also had issues with the expenses defaulting to the wrong expense type. We discovered that if the users will continue to update them to the correct expense type, Concur eventually learns (took us 2 cycles) what the expenses should be and begins to code it correctly. Lots of positive encouragement to the end users got us through. Smiley Happy good luck!