We implemented Concur Expense in June 2017. It has been a very successful project and we were able to develop reporting via Concur BI that allows for tracking of number of expense reports audited, which has helped improved our SLAs.
We are currently working on ideas that can helps fine tune this same reporting to allow for tracking of auditing decisions that fall outside our SOPs. Within Concur Expense, we have built rules and hard-stops that help enforce some of our T&E policies. However, the areas where we see improvement can be made relate to the decision to approve or not approve an expense report by our auditors. Have you developed reporting from Concur BI that has allowed you to monitor these issues? If yes, can you share how you went about it?