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New Member - Level 1

Concur Mobile App crashed on my Galaxy S10+

Recently I found when using the photo taking function, then choose gallery, will crash the app and restart the app in loop, I have granted all the access right but no use.
2 Replies
Community Manager
Community Manager

Re: Concur Mobile App crashed on my Galaxy S10+

Hello ballbe, 


Thanks for reaching out to us. We would recommend addressing this issue to your Authorized Support Contact and they should be able to help you find a solution. If you need help finding our who your Authorized Support Contact, feel free to private message us and we'd happy to provide you with that information. 




SAP Concur Employee
SAP Concur Employee

Re: Concur Mobile App crashed on my Galaxy S10+

Hi @ballbe 

Good day.

The issue you described above needs further troubleshooting. I suggest that you open a Support ticket or reach out to your SAP Concor Admin to open on your behalf. Kindly include a recording of the issue showing from the time you capture a receipt until the crash happens. Also include Concur app version installed on your device and model# of your Galazy s10+ device.


Thank you