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ballbe
New Member - Level 1

Concur Mobile App crashed on my Galaxy S10+

Recently I found when using the photo taking function, then choose gallery, will crash the app and restart the app in loop, I have granted all the access right but no use.
2 Replies
Community Manager
Community Manager

Re: Concur Mobile App crashed on my Galaxy S10+

Hello ballbe, 

 

Thanks for reaching out to us. We would recommend addressing this issue to your Authorized Support Contact and they should be able to help you find a solution. If you need help finding our who your Authorized Support Contact, feel free to private message us and we'd happy to provide you with that information. 

 

Best, 

Beshoy 

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SAP Concur Employee
SAP Concur Employee

Re: Concur Mobile App crashed on my Galaxy S10+

Hi @ballbe 

Good day.

The issue you described above needs further troubleshooting. I suggest that you open a Support ticket or reach out to your SAP Concor Admin to open on your behalf. Kindly include a recording of the issue showing from the time you capture a receipt until the crash happens. Also include Concur app version installed on your device and model# of your Galazy s10+ device.

 

Thank you

AnnaDizo