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slipstream
Occasional Member - Level 2

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

still happening for me - iphone X

constant

 

unable to sign in

we dont recognise the information entered - please resent your SSO email and password

 

with both password and Pin

works fine on web though

Highlighted
Hotjock99
Occasional Member - Level 1

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

This is extremely embarrassing for a company of your size and very frustrating for some of our 10,000 users in British Airways we have migrated all IPhones and Ioads to IOS 12 and this app no longer works , I’ve raised a ticket without success can you please advise when this will be fixed 

thks

SAP Concur Employee
SAP Concur Employee

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

Hi @Hotjock99 

I am from the mobile/ExpenseIt team and wanted to assist you on this issue. Kindly provide me the case number raised so I can personally check details of the issues you are having with the Concur mobile app with iOS 12.

Thank you.

Regards,

AnnaDizo

Rman68
New Member - Level 2

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

You need to make sure your SSO url is compliant with Apple ATS. That is what is causing SSO to not work specifically on IPhones.

shall
New Member - Level 1

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

I have 2 users with iPhone 6's and the APP no longer works. Their login and passwords are not recognised. Both work on the desktop and through safari.

 

Both have deleted the app, the history and removeded it from their itunes purcahsed app list and reinstalled with the same issues.

 

Please advise what the fix is.

 

Thanks

Shannon

SAP Concur Employee
SAP Concur Employee

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

Hi,

 

Could you please try Remote Wipe mobile Device for this user accounts and create new Mobile PIN and try again. ?

 

 

SAP Concur Employee
SAP Concur Employee

Re: App no longer working in iOS 12 App no longer working in iOS 12 beta beta

Hi Sharon,

 

If a user is having issues logging into the mobile app they are likely locked out of their account and will need to have a remote mobile wipe performed. They will need to contact their admin to do this and will also have to reset their PIN once this is complete. Hope this helps!