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SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @TrishW

Good to know it all works fine now.

Anna

CGJoseC
Occasional Member - Level 1

Re: Android receipts -crashes

Hello, 

I'm having a user experiencing this same issue with the app crashing while taking a photo of receipts while running Android 7.0.  Is this version of Android part of the baseline for Concur?   

_vn_
Occasional Member - Level 1

Re: Android receipts -crashes

hi, having this issues on various OS versions (android) and various devices:

OS 7, 8, 9

samsung S9, note 8,9, google pixel 2,3

is there any kind of work being done on this?

SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @CGJoseC  

Good day.

Android OS 6 would be the minimum supported version.

Kindly provide me more information of the device used:

Specific device type(Samsung, Lenovo, Huwawei, LG):

Device OS version:

Device Language:

Device Model:

Concur app version installed:

Are you using the Receipt camera icon or ExpenseIt camera icon when taking picture?

Step by step process on how affected user captures receipts until the time he/she gets the crash?

Please advice.

 

Thank you.

 

Regards.

AnnaDizo

SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @_vn_ 

Kindly provide me more information of the device used:

Specific device type(Samsung, Lenovo, Huwawei, LG):  samsung S9, note 8,9, google pixel 2,3

Device OS version: OS 7, 8, 9

Device Language:

Device Model:

Concur app version installed:

Are you using the Receipt camera icon or ExpenseIt camera icon when taking picture?

Step by step process on how affected user captures receipts until the time he/she gets the crash?

Please advice.

 

Thank you.

 

Regards.

AnnaDizo

MC
New Member - Level 1

Re: Android receipts -crashes

Hi,

 

I am trying to use Concur on my OnePlus6T (Model: OneplusA6013)

 

OxygenOS: 9.0.12

Android Version: 9

Buildnumber: A6013_41_190123

 

 

It constantly crashes on startup.

Is this a common issue that you are aware of and fixing?

 

Is there a quickfix or guide?

SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @MC ,

This is an existing issue on Android that started when OS 9 was released. There was a security patch update that Google did on this OS version that caused the issue to happen. Some OS 8 and some 7 are also affected. 

If I may ask, are you using MDM, MFA, 2FA, WorkProfile or WorkSpace?

Thank you,

AnnaDizo

kpierson
Occasional Member - Level 1

Re: Android receipts -crashes

I have a few users intermittently having the same issue. One in particular is running Android OS 7.1.1 with a MotoE 4+. App crashes and is not able to accept some receipts. Please advise.

Highlighted
SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @kpierson 

Is the issue still happening?

If you can kindly provide me more details of the issue like the step by step process before the crash happens? Also details on the device you use like Model, OS Version and Concur App version installed?

Thank you,

AnnaDizo

georgedpeterson
Occasional Member - Level 1

Re: Android receipts -crashes

Same