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mjbourassa
Occasional Member - Level 2

Expense Assistant Issue - Anyone Else?

We are seeing unassigned Corporate Travel Card expenses when users have already opted in for Expense Assistant. Any ideas on what may be causing the report to not be created?

Support case was opened on 4/9 and we are waiting for response.

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2 Replies
SAP Concur Employee
SAP Concur Employee

Re: Expense Assistant Issue - Anyone Else?

if the user removes a card transaction from a report, then Expense Assistant will not move it to a report in the future.  Is it possible that this is what happened?

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mjbourassa
Occasional Member - Level 2

Re: Expense Assistant Issue - Anyone Else?

Thanks @belindaz for the response. Although that can happen, this turned out to be a system issue that has reoccurred. We have another ticket open and are waiting for a permanent resolution.

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