Payment type listed as cash

[afurgeson]

I have a hotel payment listed as cash but the payment was made on the corporate Card. I called Citibank to confirm that it was a credit transaction. How to change the payment type to not cash? Or is it just taking time to resolve itself?

Concur also said it was not matched to an imported corporate card transaction, but it loaded the receipt automatically.  I also attached it manually hoping it would solve the problem, but it didn't. 

[KevinD · Accepted solution]

@afurgeson this is expected behavior.  You will need to wait for the card transaction to upload into your profile, then it will match. I suggest if the item you mentioned is on an expense report, remove it from the report and wait until the card transactions comes in. Once it comes in, it will match to this item and the payment type will update. 

It takes on average three business days for a card transaction to arrive. Sometimes it is shorter, sometimes it is a little longer. Not sure when you paid for the hotel, but the best option is to usually "wait a little longer".