I just noticed that the App has highlighted fields to show what is required and our users used the red highlighted fields instead of using the "Add Route" icon, which appears to be "greyed out". Do others find this a problem for their users?
If a user fills in the fields, there is no support for their trip.
The icon is gray in color, but when I press it on my phone, it allows me to add a route. Have you tried using the Add Route option and it didn't work or did you think it wasn't available because of the gray color?