Ben_Deng
Occasional Member - Level 1

Re: Missing Receipt Affidavit

Solved! Jump to solution

Hi All,

Very sadly though as this missing receipt affidavit is only usable in Concur web, not in Concur mobile App... We had to custom make a missing receipt affidavit as a image file, so that the users could save it on their phone and  attach to the expense when they lose the receipt...

Missing receipt affidavit should have been designed in the Concur mobile App in the first place...  We have used Concur for more than a year now but there is yet to be any development...

Regards,

Ben

0 Kudos
Josh
Routine Member - Level 2

Re: Missing Receipt Affidavit

Solved! Jump to solution

Hi @Ben_Deng,

Correct, the Missing Receipt Affidavit is not yet available on the mobile app, but it is currently listed as 'TBD' on this document, listing mobile app features by platform (page 6, under General Features):

https://www.concurtraining.com/customers/tech_pubs/MobileDocs/Feature_List_by_Device.pdf

If you'd like, you could throw your vote in with the 217 other people who have voted on this in the Community > Solution Suggestions section of Concur's support site. On the homepage, just search for 'SS-0000009304' and the suggestion will come up. It's currently listed as a 'Roadmap candidate,' so it looks like the feature may be in development in the future.


Josh
0 Kudos
Ben_Deng
Occasional Member - Level 1

Re: Missing Receipt Affidavit

Solved! Jump to solution

Thanks Josh, but it has been listed as 'TBD' since we signed up with Concur 13 months ago...

 

0 Kudos
ao
Occasional Member - Level 3

Re: Missing Receipt Affidavit

Solved! Jump to solution

Hi @Ben_Deng, @Josh,

I agree with your general development comments, but to be fair: in this case Concur actually delivered already :-)

Since one of the last Releases the "Missing Receipt Affidavit" works fine on the Mobile App, at least for us.

(we're on Professional and have adjusted the default text ... it's now possible to add (and later view) an Affidavit to an Expense on the mobile app)

 Regards, Alex

 

Ben_Deng
Occasional Member - Level 1

Re: Missing Receipt Affidavit

Solved! Jump to solution

Thanks Alex @ao

I am not sure where you could do "Missing Receipt Affidavit" on the mobile App, but in my mobile App, there is no such an option.

Add Receipt.png

If it's listed as "TBD", I don't think it has been developed.

But I could be wrong. Can you attach some screenshot please to show us, Alex? Thanks.

Regards,

Ben

0 Kudos
ao
Occasional Member - Level 3

Re: Missing Receipt Affidavit

Solved! Jump to solution

@Ben_Deng wrote:

Thanks Alex @ao

I am not sure where you could do "Missing Receipt Affidavit" on the mobile App, but in my mobile App, there is no such an option.

 

If it's listed as "TBD", I don't think it has been developed.

But I could be wrong. Can you attach some screenshot please to show us, Alex? Thanks.

Regards,

Ben


 

Hi Ben @Ben_Deng,

for us it works:

a) In the new Expense choose "Missing Receipt" as Receipt status:

      Screenshot_20181026-104954.png1-Receipt Status  Screenshot_20181026-105001.png2-Missing Receipt

b) As long as you don't add the "Missing Receipt Affidavit" then, you can't submit the report:

      Screenshot_20181026-105057.png3-No Affidavit 

c) So, "Attach Receipt" and choose "Missing Receipt Declaration" and then confirm the Disclaimer:

      Screenshot_20181026-105110.png4-Add Affidavit  Screenshot_20181026-105629.png5-Disclaimer

d) View the attached Affidavit via "View Receipts":

      Screenshot_20181026-105702.jpg6-View Affidavit

 

Regards, Alex

 

 

Highlighted
Josh
Routine Member - Level 2

Re: Missing Receipt Affidavit

Solved! Jump to solution

Well I'll be...

surprised.gif

So I just tried it out on my Android (ver. 9) and iOS (ver. 12.0.1) devices, and the Missing Receipt Declaration is there in both. On Android, I'm running Concur app version 9.61.0 (2018092809), and on iOS app version 9.61.1.1809270817.

The only difference from @ao's demonstration is that I did not need to specify a Receipt Status prior to attaching the declaration. This may just be because of their company configuration and/or if they're on Professional (my company is currently on Standard).

@Ben_Deng, if you're not seeing it in your app, I'd suggest doing the following:

-Make sure the Missing Receipt option is enabled in Expense Compliance > Receipt Handling Options
-Make sure the app is up to date
-Confirm the expense in question is attached to a report
-Confirm the expense both requires a receipt and does not currently have one attached

If you're still not seeing it, my guess is that this feature was turned on for a small group of pilot users, and Concur is just testing for stability. If so, I'd wager this feature will be rolling out for all users in the near future.

Thanks, Alex, for showing us this feature's availability (even if it may be limited right now)!


Josh
ao
Occasional Member - Level 3

Re: Missing Receipt Affidavit

Solved! Jump to solution

According to the release notes it was released to the public on October 8th (with app version 9.61.x).

See https://www.concurtraining.com/customers/tech_pubs/MobileDocs/ReleaseNotes/_CCC_RN.htm or https://www.concurtraining.com/customers/tech_pubs/MobileDocs/ReleaseNotes/2018/MOB_2018_09(Sep)_cli... for details and a little documentation.

Regards, Alex

 

 

Josh
Routine Member - Level 2

Re: Missing Receipt Affidavit

Solved! Jump to solution

Well there it is; good to know!


Josh
0 Kudos
Ben_Deng
Occasional Member - Level 1

Re: Missing Receipt Affidavit

Solved! Jump to solution

Thank you very much, @Josh & @ao!

This is owesome news! I will take it up with Concur and see why there is no communication on this and I will get them to make Missing Receipt Affidavit available in our Concur mobile Apps.

Thanks again.

Have a good one!

Regards,

Ben D

 

0 Kudos