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Occasional Member - Level 2

Concur Reconcilation - reconciling Citi statements with Concur transactions file

We are stuggling to reconcile the concur transaction file with our Citi bank statement as the tranactions total does not reference the new transactions for the period, Citi are including the previous statement payment amount within the new transactions which distouts the total to pay. Does anyone else have this issue (only in US and Canada)