SAP Concur is proud and excited to announce the launch of our new generative Artificial Intelligence search functionality in the support portal*.
This new and powerful functionality provides you with a self-serve option that has never been smarter or easier. Generative AI search represents a significant turning point in the way you get help with your SAP Concur solutions. Now you can type your questions into the search box, and get quick Large Language Model (LLM) generated, easy-to-understand answers without contacting support directly.
Utilizing this new generative AI support search feature offers you and your organization the following benefits:
- Self Service that Creates Results: You will feel empowered and confident that you can find many of the answers to your support needs quickly and effortlessly without needing to contact support.
- Enhanced Customer Experience: the new generative AI support search feature allows you to find solutions to many of your support issues independently, leading to faster issue resolution and ability to get the most out of your SAP Concur solution.
- Faster Response Times on Formal Tickets: With this new feature, we expect a significant number of support issues to no longer require manual resolution. This should allow for faster response times for your urgent and complex cases, providing even higher-quality assistance.
We encourage you to start exploring our new support search feature and learn how to get the best results by checking out our Tips Sheet! You can also take a look at some sample search prompts here; it may help you to formulate your search query for even better results!
* US Federal Government Agencies using ConcurGov and Travel Management Companies (TMC) accounts will not experience this functionality yet.
